Terms & Conditions
DOGGIENATION.COM TERMS AND CONDITIONS
Customers are personally liable for any orders that you place on doggienation.com, any other DoggieNation sponsored or owned websites, by telephone or mail. We currently accept the following methods of payments via website or phone: Visa, MasterCard, American Express and Discover credit cards, a debit card, electronic check and PayPal. DoggieNation does not accept check payments sent in by mail or COD orders. Please note that we do not accept multiple-pay orders on debit card or electronic check transactions. In addition, DoggieNation is in not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future.
Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order.
If you place an order through www.doggienation.com, we require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.
DoggieNation will not charge sales tax for any order unless the order is placed to ship to a Florida address. If your order is shipping to a Florida address, an appropriate sales tax will be added to your order.
DoggieNation only ships to the United States, its territories and Canada. If you are placing an order from Canada, you will be charged in US Dollars. If you pay by credit card, your charge will be converted to Canadian Dollars by your credit card at the time that you are charged. If you are purchasing an item to be delivered to a Canadian address, your order total may include a flat-rate Canadian surcharge which includes any necessary customs or duty fees and other handling costs.
For information on returning a Canadian order, please see our Return Policy.
DoggieNation makes customer satisfaction our number one goal. If you are not completely satisfied with your purchase, simply return it to us in its original unused condition within 30 days of receiving the merchandise for an exchange or refund (less shipping and handling). Please see our Return Policy for complete details and to download the Return/Exchange Form.
You must complete the return/exchange form and email us with your name, order number, product name, size and the reason for return. Please fill out the form in its entirety. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition. All returns must be sent in original packaging. Please remove dog hair from the product; unfortunately any products returned with dog hair will not be refunded. After inspection of the item DoggieNation will issue a full refund of the purchase price, however, shipping fees are non-refundable.
Please be advised that if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our Customer Service Team, please provide the order number or the purchaser’s information so we may easily locate the order in our system.
If you choose to process an exchange, DoggieNation will bill your credit card for the shipping fee of $5.49 to send the new product to you.
Returned items are processed in the order that they are received. Please allow 7-10 days for your return to be processed and documented in our system. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item. In case of return your bank statement may not show the refund for a period of time following return.
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. All products must be returned in original packaging, or refund is forfeited.
If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, DoggieNation will contact you for another method of receiving payment. If you choose to return your order for a refund, and payment was made by debit card, electronic check, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed.
DEFECTIVE OR WRONG ITEM RECEIVED
It is the customer’s responsibility to contact us within 48-72 hours of delivery if a defective or incorrect item was received. We will gladly correct the issue and send the correct item.
SHIPPING AND DELIVERY TERMS
All deliveries to locations in the United States may shipped from one or more warehouses or fulfillment centers located in the United States.
While we strive to ship all orders as quickly as possible, we ask our customers to allow up to 7-10 business days before we ship the order. Once an order is placed into our system, it takes time to process and fulfill.
DoggieNation ships via USPS and UPS. Customers can choose their preferred shipping method during checkout. If an order is shipped by United States Postal Service (USPS) or UPS please be aware that USPS or UPS will not require a signature for delivery. Unless you are told otherwise by a DoggieNation representative, your order will be left in your mailbox or at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our Customer Service Team to place your order. For more information about the USPS’s shipping procedures, please visit www.usps.com. For more information about the UPS’s shipping procedures, please visit www.ups.com.
Shipping fees are applied to all orders unless a specific promotion is running. The shipping and handling cost are non-negotiable and covers the cost of postage as well as handling and packaging costs. Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped. If a delivery is refused by the customer without authorization from DoggieNation, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.
If an item is on backorder, it may not be noted as such on our public website. If backordered we will contact the customer to advise of the backorder and anticipated ship date. If you are concerned your order may be on backorder, please contact us and we will give you its current status.
If in-stock items are ordered with a backordered item, the customer will be shipped all in-stock items and we will send the backordered item separately. No additional shipping and handling costs will be billed for this item.
Our pet clothing is intended to be worn by your pet only while under the direct supervision of a responsible adult. We urge you to use the utmost care in assuring the safety of your pets at all times. DoggieNation is not responsible for damage that is caused to your pet by any of the merchandise.
For assistance or clarification of these policies, please contact our Customer Service Team at 407-359-3480. We’re happy to help or answer any questions.
Thank you for shopping with DoggieNation!